FAQ/Help

Shipping

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How can I track my order?

When you complete your order online you will receive an email with the details of the transaction including which carrier will be used and the tracking number. From there you can contact the carrier directly or online to get the status of your shipment.

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How long does it usually take to be shipped to me?

All orders received are processed and shipped within 48 hours of receipt. Shipments are typically delivered within 7 to 10 business days.

Skydrop

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How big or small does my yard have to be?

Just Energy’s Smart Sprinkler Controller doesn’t discriminate, based on size. If your lawn has a sprinkler system, you can benefit from this controller.

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What do I do when I am away from home for vacation?

Absolutely nothing. With Just Energy’s Smart Sprinkler Controller, you set and forget and the controller does the thinking for you. That’s the beauty of this product. However, if you wish to monitor or manually adjust your system you may do so from anywhere with app. All you need is a data or WiFi connection.

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Do I have to install software on my PC or mobile to manage Skydrop?

You may install the app on your smart phone or tablet, but it’s not required. The controller you’ll receive has a touch screen, allowing you to set and control your system without the app, if you so choose.

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How do I turn off Just Energy’s Smart Sprinkler Controller when not needed?

You can do it from the app, or simply rely on the brains behind the controller to do it for you. Your system will have access to data from more than 100,000 weather stations across the country. Your controller will automatically identify the weather stations closest to your home and factor in the weather conditions reported by those stations to turn off, or ramp up, your watering schedules.

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What if I have a problem with the installation? What do I do?

Please contact Sky Drop for technical support at

https://www.skydrop.com/support/

As an alternative you can have SkyDrop installed by us - contact support to make arrangements to have SkyDrop professionally installed by one of our technicians.

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How hard is it to install?

Just Energy’s Smart Sprinkler Controller is very simple to install. It replaces your existing sprinkler timer, and the existing valve wires will plug directly into your new Smart Sprinkler Controller. For full details check out our Quick Start Install Guide.

http://www.skydrop.com/wp-content/uploads/2015/02/Quick-Start-Install-Guide.pdf

If you don’t feel comfortable installing it yourself, we can have one of our authorized installers do it for you.

Contact Support at Support@JustEnergy.com

Support

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How fast can I get support when needed?

For installation inquiries call 1-844-SKY-DROP

For all other inquiries please contact us and we will get back to you within 2 business days.

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How do I contact Support?

For installation inquiries call 1-844-SKY-DROP

For all other inquiries please contact us and we will get back to you within 2 business days.

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What if the product is defective – what is the return policy?

Please contact us and we will send you a return shipping label along with complete instructions.

Uncategorized

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How can I find out more about Just Energy?

You can find out more about Just Energy and some of our innovative Just Energy Advanced Solutions programs and products by going to www.justenergy.com